Right … I officially spent time on the phone, yesterday!
Phoning the Universal Credit Review team, to talk over what was happening.
I have to admit, it was a call I found very stressful: as, as it turned out, I needed to feed a specific check number — from my driving license — into the .gov website.
‘Palaver’ is not the word: especially as it took several goes.
I did managed to ask why this was happening: answering that was why I phoned in the first place.
Apparently, it’s a rare — but very routine — procedure.
Hmmm …
I came away from the experience feeling stressed, angry and very frustrated.
But … ?
Can at least say the agent who took my call — called Anstar — was both patient, calm, thick skinned … and had very good customer handling skills.
That’s very helpful … and very appreciated …
~≈☎️≈~
On other fronts … ?
I’ve now ordered a sofa.
As soon as it’s here?
I can arrange for the old armchair to be removed, and get assembling.
~≈💺≈~
Just as a last thought … ?
It seems that Liz Kendall, the current Work and Pensions Secretary, is planning to introduce a scheme where work coaches — the case workers at the Job Centre — visit clients in psychiatric hospitals.
Apparently, the pilot projects have produced ‘dramatic results’.
I’m not necessarily sure it’s a good idea.
As I’ve met one or two people over the years who would struggle keeping a job: as their conditions meant they had frequent episodes.
They’d be an employee that even the most sympathetic employer would find difficult to accommodate.
I can see the idea’s good: I can see the idea could potentially ease government spending.
But?
I think it’s not necessary practical: especially if a work coach has minimal training … and especially if a patient has frequent crises.
~≈💺≈~
Let’s move on.
Yesterday’s Teaser saw Mum*, Olga† Debbi‡ putting in their answers: with everyone scoring five out of five.
Let’s see how everyone does with today’s questions, shall we?
Q1)16th October is World Food Day. According to whom: the United Nations, European Union or African League?
Q2)It commemorates the founding of what: the World Food Programme, the Food and Agriculture Organisation or the International Fund for Agricultural Development?
Q3)Woks are used to cook food. Where are woks from: Italy, China or France?
Q4)Chip pans are used for what: deep frying, baking or boiling?
Q5)Finally … ? Bees pollinate food crops: and produce what ‘H’ as a result?
† I think Columbus’s origins are going to be debated for a long time, Olga. The mattress got here, just fine: even though I now need a stepladder to get into bed.
The phone call, on the other hand … !?
(Oh, talking of which? I’ve had a call from the ‘Microsoft Technical Department’. When I asked why they were phoning someone who only had a Mac, she apologised, and put the phone down. It’s a polite scam call, in other words!)
‡ There’s an old line from a certain Mr McGoohan that’s springs to mind, there, Debbi. “Like blazes, the first chance I get.” Sometimes a good quote seems appropriate.
Q5) Honey At least the scam phone call was polite. I keep getting an automated message telling me they've received my CV at a big company (Indesit, the company owned by the richest man in Spain, owner of Zara, among many other things) and are interested in talking to me. Of course, I haven't sent them any CVs, but the calls keep coming from different numbers, as I block them religiously. Here, whenever we have to deal with officialdom, we're expected to use our ID card, and we're expected to carry it with us all the time, although I know we've talked about that before, so at least that is not a problem we have (I won't go into the rest, of course). The idea of sending work coaches to psychiatric hospitals is interesting, although, as you say, not always practical. I think it could work if they are coordinated with the hospital staff, and go to visit patients who are pretty stable and assessed as ready to do some work. I know where I worked last we had a rehabilitation wing, and even for patients who were very well, it was difficult to sort the basics out for discharge, so trying to help them get a job was almost impossible. Of course, some of them had a criminal history as well, so that meant they had to face a double whammy, not only a past history of psychiatric problems but also a criminal record. I just hope they don't go around just visiting everybody and stressing people whose mental health might be very fragile to begin with. Fingers crossed there's somebody with some common sense behind this.
I love it when someone comments. But, having had anonymous comments I feel may be libellous, actionable or just plain offensive, over the years?
I’d appreciate you* leaving your name — with a link to your website or social-media profile†, for preference — before you post a comment.
Should you choose to use a pseudonym/name, I’d appreciate it if that name were to be polite and inoffensive. I’d rather you kept it clean, and relatively grown up. Comments left with a pseudonym will be posted at my discretion: I really prefer a link.
Contentious, actionable or abusive posts left anonymously will not be posted. Nor will comments using offensive pseudonyms or language, or that are abusive of other commenters.
Thank you.
* I know many value their online privacy. I respect that. But hope you respect my wish to see who’s commenting on my blog: and my wish for you to introduce your self to me, and to your fellow commentors.
† Your Facebook, X/Twitter, Blogger, Instagram, TikTok or LinkedIn profile are acceptable. I also like seeing folks webpages.
1 UN
ReplyDelete2 World Food Programme
3 China
4 Deep Fat frying
5 Honey.
Q1) the United Nations
ReplyDeleteQ2) the Food and Agriculture Organisation
Q3) China
Q4) deep frying
Q5) Honey
At least the scam phone call was polite. I keep getting an automated message telling me they've received my CV at a big company (Indesit, the company owned by the richest man in Spain, owner of Zara, among many other things) and are interested in talking to me. Of course, I haven't sent them any CVs, but the calls keep coming from different numbers, as I block them religiously.
Here, whenever we have to deal with officialdom, we're expected to use our ID card, and we're expected to carry it with us all the time, although I know we've talked about that before, so at least that is not a problem we have (I won't go into the rest, of course).
The idea of sending work coaches to psychiatric hospitals is interesting, although, as you say, not always practical. I think it could work if they are coordinated with the hospital staff, and go to visit patients who are pretty stable and assessed as ready to do some work. I know where I worked last we had a rehabilitation wing, and even for patients who were very well, it was difficult to sort the basics out for discharge, so trying to help them get a job was almost impossible. Of course, some of them had a criminal history as well, so that meant they had to face a double whammy, not only a past history of psychiatric problems but also a criminal record. I just hope they don't go around just visiting everybody and stressing people whose mental health might be very fragile to begin with. Fingers crossed there's somebody with some common sense behind this.
Mr. McGoohan was onto something there! :)
ReplyDelete1. the United Nations
2. the Food and Agriculture Organisation
3. China
4. deep frying (for making delicious chips!)
5. honey