You know, I’ve got to confess, when I was working in the pub trade, I had a lot — lot — of daft ideas.
Like “Is overtime available”.
“Do we get paid for that … ?”
Stuff like that …
But also had a lot of rather cynical sayings, and soundbites I’d trot out, on suitable occasions.
Now, I’ll happily admit, I’ve posted them here, a couple of times.
Along with my motivations.
But, given that Google have had the Pages facility available for awhile, now … ?
I thought “To heck with it, I may as well give ’em a Page of their own.”
So without much further ado and with suitable editing, here’s …
The Book Of the Laws Of Nak.
Never get involved in domestic incidents: especially if the domestic incidentees names are over the door. Fingers Could Get BURNT.
a) Don’t work in a pub you couldn’t drink in, BUT don’t drink in the pub you work in¹.
b) Go To Work on a Nutritionally Sound Breakfast. Rather than a Hangover.
The customer is always pissed, no-matter how right they are.
They tend to behave badly, in that state. For a given value of both ‘Badly’, and ‘Pissed’. If they’re not … either you’re doing something wrong, or they’ve got a higher tolerance for alcohol than they thought.
Never forget the expandable rhubarb. Curve-balls are handy.
Remember the Roadie’s Mantra, it’ll come in handy one day.
“If It’s Wet, Drink It,
If It’s Dry, Smoke It
If It moves, Shag It,
If It Don’t Move, STICK IT IN THE BACK OF THE VAN!”
There’s always one.
At Least. And, in the case of pub comedians, pub quiz teams, and the more odious punters that haven’t been barred, yet, several.
The boss is always right, that’s why their name’s over the door. But there’ll be another one along, in a minute.
a) Keep your eye out for the pub bore, he or she will turn up.
b) Keep glasses out of the way of the violent drunks, and make sure the boss is in between you and them. After all, the boss is insured.
c) Avoid Messiah’s. And don’t fall into the hands of a Hero. I’m with Frank Herbert, on this.
If you can’t improve the silence, say nothing. Originally attributed by Pete Creek to someone he saw quoted in a newspaper, somewhere. Interestingly inspirational, but …
Time goes past at one second per second.
Git, isn’t it … ?
Stacked Glasses are potentially Cracked Glasses. Remember that.
When you end a customer’s order with the question, “…is there anything else?” what you actually mean is “Mine’s a triple vodka…”
Or pint of lager, or £4•57p for a pot of coffee and a cake, or a week with a high class Russian hooker/male escort … you get the idea!
Be Bloody Careful with the mixed messages from the drunk horny types². Condoms are easy to pick up, rape charges hard to avoid. Pissed & Horny can also turn easily into Pissed & Angry: Keep that in mind³.
It doesn’t matter how busy the pub is, you’ve seen nothing and no-one. NOT naming names is an obvious ancillary point, here. Discretion is everything, basically.
For HP’s sake, please remember the dog collar comes with the job. And, no, I do NOT mean the ones being worn by the entertaining ladies with corsets!
At times, Real Ale doesn’t need pouring, so much as constructing.
Shagging the boss might be tempting, but…
If anything can go wrong, it will go wrong, at the most awkward time, and at approximately the same rate as in a Christmas episode of EastEnders.
Customers occasionally don’t mind their beer in the same glass. They’ve never heard about cross-contamination. Obviously.
If you can’t be good, be careful. And if you can’t be careful, wear an entertaining hat.
First in turns everything on, and fills up the ice-bucket, last out turns everything off, and empties the bin.
If dating someone you work with, remember: don’t go to bed on an argument and don’t go to work on an argument.
If it’s green, sticky, and in an amusingly trendy, and/or rude bottle, sell it to a gullible punter. On no account, go near it, yourself: Law 16, remember?
‘Multiple’ is generally a good word: unless it’s anywhere near any variation of ‘vehicular’ or ‘injury’. Unless you’re J.G.Ballard, of course.
Alcohol is corrosive. As can be our response to it. Remember that.
It’s inflatable. Please do NOT SMIRK!
Anyone tells you the job’s glamourous, hit ’em. The gene pool does NOT need idiots like this.
And anybody tells you they wouldn’t mind doing the job, gently admonish them. By tellin’ ’em to get their heads examined
Try not to keep the customers waiting. Pissed and whinging isn’t good, if you’re on the receiving end.
At all times, remember: Look Busy. If nothing else, it’ll make the boss look twice.
If all else fails, BLUFF! And hope like hell you don’t get caught!
It’s not the colour of the customer’s skin: it the colour of their money! Which sounds cynical, I know … Either way, I’m left wing enough to think that whatever ethnic background you’re from, what gender you are and who you choose to sleep with, really aren’t important. And that things like racism, sexism and homophobia, are basically bullying, by other names.
Work names, or pub nicknames are only to be used WHEN ON DUTY!! I don’t get snotty, often, but …
Anyone working the Ramp with you is family. Seriously. You’ll be spending a lot of time with these guys.
Most of the above Laws can be ignored, if need be: they’re more of a set of guidelines.
EXCEPT LAW 2) 13), 17) and 19).
Try not to drop anything. Management do like to make a fuss.
¹ There’s quite a lot to be said, here. For starters, the basic point I’m trying to convey is simply that part of a given pub’s atmosphere is supplied by us, whether we’re drinking on the job, or preferably after a shift: drinking before a shift starts isn’t a good thing, either, I should add. Let’s face it, how many of us have stunning cash handling skills? Or customer interactions? Adding alcohol to the mix doesn’t help, nor, in my view, create a good impression on the punters, either, especially those oh so important first time visitors. With due care and diligence, Laws 1), and 3) may be bent, or broken. Law 2) — as with 8b) — CAN’T! And God Help You, if it kicks off, and you ARE pissed on the job. You might have put a stopp to it, if you hadn’t been in a worse state. Please, at all times remember, we are dealing with a drug that is not known for improving behaviours: many of us forget this, and the fact that other industries find drinking on the job unacceptable.
² This is deadly serious and something I can’t stress enough: to put it bluntly, all they usually want to do is flirt with a pretty face when they’re ordering their drink. If they want more, they will tell you: WHEN THEY ARE SOBER ENOUGH TO DO SO!! Do NOT take them home, unless you’re bloody certain it’s what you both want, you’ve both made the decision to do so, and that what happens there is something that you both want to happen. A few friends of mine are on the fetish scene, and they always stress three words: Safe, Sane Consensual. Of the three, the third’s the relevant one, in my view. Informed Consent, and being in a fit state to give it, receive it and understand the transaction, is crucial, whatever way we’re kinked. Being in a state to understand that’s important. Like I say, rape charges…
³ Oh, so easily, into pissed and angry. To add to the point, be tactful, when rejecting someone in that state, as well as careful. And VERY aware. And get the boss to pay for a cab, if need be.