O2’s Bad Signal: Hmmmm …

You know, I’ve GOT to admit, I’ve had an EMAIL … !

Well …

You’d be surprised if I didn’t.

Well, you would.

And … ?

Funnily enough, it’s one from O2: after I’d sent them an email about the bad signal in my area.

Just so you know … ?

There’s a bad phone mast in the area.

Which explains the lack of signal … !

But …

Well, here’s the email they sent me.

Hello Paul

I'm sorry you're having coverage problems.

We have a coverage fault in the postcode CM14. Our engineers are looking

into this at high priority. You'll be able to use the services as soon

as the fault is rectified.

For more updates in this matter, call us on 4445 (charged at 25p per

call) or 0844 809 0222 (5p a minute) from a BT fixed line They will

transfer your call to the network support team.

We're open:

- Weekdays between 8am and 9pm

- Saturday 8am and 8pm.

- Sunday 8am and 6pm.

If there's anything else I can help you with just let me know.

Regards

Runa

O2 Customer Service

Now, I’m sure you’ve noticed the flaw in their suggestions, there, haven’t you … ?

25p a minute to use a landline to contact them? On my income, that’s NOT good!

Or 5p a minute … on a phone that CAN’T connect to their network on a guaranteed regular basis …

Because an O2 phone mast has gone down … !

Gosh, I HOPE that mast gets fixed soon.

SOMEBODY’S going to get a rocket … !