Hmmm …
I think that’s something I’m going to have to ask about, at the next staff briefing.
I’m working at a call centre in Chelmsford: that specialises in handling call for social landlords: arranging the various out-of-hours, emergency repairs.
We also field calls for the Greater London Authority.
Usually we get members of the public phoning in: wanting to know what the Mayor’s doing about littering in Hammersmith, for example. We also get members of the press phoning: wanting statements from from the Mayor, or the Assembly, about whatever subject happens to be newsworthy.
The former, we ask to phone back in the morning. The reporters get their details taken: and passed on to the on-call member of the GLA press team.
Last night, I got an unusual one: a call from the Ministry of Employment, wanting to set up a phone call with the Mayor.
Not something I’ve handled, before, until last night.
And one I had to improvise about. Basically, by getting the chap to phone back in the morning.
I think, though, I want to raise it at the next staff briefing.
I think that sort of call will be rare. But might well be something we need to have a process for.
~≈fi≈~
