O2's Bad Signal: In The High Street

Hmmm …

You know, I HATE to admit it …

But I’m currently using a Windoze machine, at Brentwood Library.

Not that I want to, in particular: but as I’m in Brentwood High Street, anyway, doing some like shopping … ?

And having just spoken to O2’s Customer services people ... ?

I thought I’d let know know what’s happened as a result of the brief chat I just had.

Obviously, you're probably aware that my signal reception — on my O2 mobile handset — is fairly bad, at the mo.

As a result of a dodgy phone mast in my part of town.

Well, I thought that — while I was in town, and getting reception — I’d give the customer Services people a call, to see what was happening.

After all, they had been good enough to give me a free pounds worth of airtime to do so.

I got explaining the situation to the rep that answered my call — rather pleasant chap with a Lancashire accent, called Jamie — who immediately checked out what was happening for me.

Now, as far as I'm concerned, Jamie ... ?

Was very understanding about the issue, and immediately managed to work out where I was talking about from my postcode.

But had bad news.

The engineers knew about the problem with the mast.

Had even reported about it.

But had not reported on any deadline they had for fixing the thing.

OR for when they expected to have it fixed.

Now, I don’t know about you ... But I can’t be the only O2 customer in the area who’s having problems with this: I do know I've lost out - potentially - on a job because of it.

I know I’m mildly annoyed about that.

I don’t know how O2 feel about it, though.

I do know that the sooner it’s fixed, the happier I’ll be ... !